Terms of Service
OVERVIEW
This website is operated by OAK E-Commerce LLC under the brand name Sovaya. Throughout the site, the terms “Sovaya,” “we,” “us,” and “our” refer to OAK E-Commerce LLC.
Sovaya offers this website, including all information, tools, products, and services available through this site, to you, the user, conditioned upon your acceptance of the terms, conditions, policies, and notices stated herein.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service & Sale (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink.
These Terms apply to all users of the site, including, without limitation, browsers, customers, vendors, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing any portion of the site or using our Services, you agree to these Terms. If you do not agree with these Terms, you may not access the website or use the Services.
Any new features, products, services, or tools added to the website will also be subject to these Terms.
We reserve the right to update, modify, or replace any portion of these Terms by posting changes to our website. It is your responsibility to review this page periodically. Your continued use of the website following the posting of changes constitutes acceptance of those changes.
Our store may be hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer and sell our products and Services.
SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have provided any consent required by applicable law for minor dependents to use this website.
You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws in connection with your use of the Service.
You must not transmit viruses, worms, malware, destructive code, or other material designed to interfere with the operation or security of the Service.
A breach or violation of these Terms may result in immediate termination of your access to the Service.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse Service to anyone where permitted by applicable law.
You understand that information you provide, excluding payment card information, may be transferred over various networks and may undergo technical changes necessary to conform and adapt to connecting networks or devices.
Payment card information is encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of the Service, use of the Service, access to the Service, or content made available through the website without our express written permission.
SECTION 3 — ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
Information made available on this website is provided for general informational purposes.
While we endeavor to provide accurate and current information, we do not warrant that all information available through the website will at all times be accurate, complete, or current.
Any reliance upon material on this website is at your own risk.
We reserve the right to modify the contents of the website at any time. Except where required by applicable law, we have no obligation to update information previously published.
SECTION 4 — MODIFICATIONS TO SERVICE & PRICING
Prices for our products and Services are subject to change without notice.
We reserve the right to modify, suspend, or discontinue any Service, product, promotion, offer, or feature at any time, subject to applicable law.
We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of a Service, except where liability cannot legally be excluded.
SECTION 5 — PRODUCTS OR SERVICES
Certain products or Services may be available exclusively online through our website and may have limited quantities.
Returns and refunds are subject to our Refund Policy and any mandatory consumer rights applicable to you.
We make reasonable efforts to display product images, packaging, colors, ingredients, quantities, and other characteristics accurately. However, we cannot guarantee that your device will display colors or other visual elements accurately.
Product packaging, labeling, design, formulation, ingredient sourcing, and appearance may change from time to time where legally permitted.
We reserve the right to limit the sale of our products or Services to any person, geographic region, or jurisdiction where permitted by law.
We may limit quantities purchased per person, household, account, payment method, billing address, shipping address, or order.
We reserve the right to discontinue any product at any time.
SECTION 6 — ACCURACY OF BILLING & ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders where permitted by law.
We may limit or cancel quantities purchased per person, household, account, payment method, billing address, or shipping address.
If we modify or cancel an order after it has been submitted, we may attempt to notify you using the email address, telephone number, billing information, or other contact details provided when the order was placed.
You agree to provide current, complete, and accurate purchase and account information and to promptly update such information when necessary.
SECTION 7 — OPTIONAL THIRD-PARTY TOOLS
We may provide access to third-party tools, applications, platforms, or services that we do not monitor or control.
Such tools are provided on an “as is” and “as available” basis without warranties, representations, or endorsements from us except where required by law.
Your use of optional third-party tools is at your own discretion and risk and may be subject to additional terms imposed by the applicable third-party provider.
Future features and Services offered through the website will also be subject to these Terms.
SECTION 8 — THIRD-PARTY LINKS
Certain content, products, or Services available through our Service may contain materials or links provided by third parties.
Third-party links may direct you to websites that are not affiliated with Sovaya.
We are not responsible for examining or evaluating third-party content, websites, products, services, privacy practices, or policies.
Any use of or interaction with a third-party website is at your own risk and subject to that third party’s terms and policies.
SECTION 9 — USER COMMENTS, REVIEWS, FEEDBACK & OTHER SUBMISSIONS
If you submit reviews, photographs, videos, comments, suggestions, ideas, testimonials, feedback, or other content to us, you grant Sovaya, to the extent permitted by applicable law, a worldwide, non-exclusive, royalty-free, transferable and sublicensable license to use, reproduce, modify, publish, distribute, display, and otherwise use such content in connection with our business and marketing.
You represent that you have the necessary rights to provide such content and that our permitted use of it will not infringe the rights of another person.
You agree that your submissions will not contain unlawful, abusive, defamatory, obscene, fraudulent, or malicious material or computer code designed to affect the operation of the Service.
We reserve the right, but have no obligation, to monitor, edit, or remove content that we determine violates these Terms or applicable law.
SECTION 10 — PERSONAL INFORMATION
Your submission and our processing of personal information through the website are governed by our Privacy Policy.
Please review the Privacy Policy available on the Sovaya website for additional information regarding how we collect, use, store, and disclose personal information.
SECTION 11 — ERRORS, INACCURACIES & OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other information.
We reserve the right to correct errors, inaccuracies, or omissions and to modify or update information or cancel orders if information is inaccurate, including after an order has been submitted, where permitted by applicable law.
Except where required by law, we undertake no obligation to update, amend, or clarify information on the Service.
SECTION 12 — PROHIBITED USES
You are prohibited from using the website or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate applicable laws, regulations, rules, or ordinances;
(d) to infringe upon our intellectual property rights or those of others;
(e) to harass, abuse, insult, harm, defame, intimidate, or discriminate unlawfully against another person;
(f) to submit false or misleading information;
(g) to upload or transmit viruses, malware, or other malicious code;
(h) to improperly collect or track personal information belonging to others;
(i) to spam, phish, scrape, crawl, or otherwise interfere with the website;
(j) for obscene, fraudulent, or immoral purposes; or
(k) to circumvent or interfere with security features of the Service.
We reserve the right to terminate or restrict your use of the Service for violating prohibited-use provisions.
SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that use of our website will always be uninterrupted, timely, secure, or error-free.
Except where otherwise expressly stated or required by law, the website and Services are provided on an “as is” and “as available” basis.
To the fullest extent permitted by applicable law, Sovaya and OAK E-Commerce LLC disclaim warranties and conditions of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
To the fullest extent permitted by applicable law, OAK E-Commerce LLC, Sovaya, and their directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the Service or products purchased through it.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
SECTION 14 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless OAK E-Commerce LLC, Sovaya, and their affiliates, directors, officers, employees, agents, contractors, licensors, service providers, subcontractors, and suppliers from third-party claims arising from your material breach of these Terms, violation of applicable law, or infringement of another party’s rights.
SECTION 15 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, invalid, or unenforceable, that provision will be enforceable to the maximum extent permitted by law and, where necessary, severed from these Terms.
The remaining provisions will remain valid and enforceable.
SECTION 16 — TERMINATION
These Terms remain effective unless and until terminated by either you or us.
You may terminate these Terms by discontinuing your use of our Services.
We may suspend or terminate access to our Services where we reasonably determine that you have violated these Terms, subject to applicable law.
Any obligations and liabilities incurred prior to termination will survive termination where appropriate.
SECTION 17 — ENTIRE AGREEMENT
These Terms, together with policies or operating rules posted by us on the website, constitute the agreement between you and us concerning your use of the Service.
Our failure to exercise or enforce any right or provision will not constitute a waiver of that right or provision.
SECTION 18 — GOVERNING LAW
Except where mandatory consumer-protection laws provide otherwise, these Terms and any separate agreements through which we provide Services will be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict-of-law principles.
For purchases, subscriptions, billing, returns, and related disputes, the Terms of Sale below also apply.
SECTION 19 — TERMS OF SALE
PLEASE READ THESE TERMS OF SALE CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS AND CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MAY APPLY TO YOU.
THE DISPUTE RESOLUTION PROVISIONS BELOW MAY REQUIRE INDIVIDUAL ARBITRATION OF CERTAIN DISPUTES RATHER THAN A JURY TRIAL OR CLASS ACTION, EXCEPT WHERE PROHIBITED BY LAW OR WHERE YOU VALIDLY OPT OUT.
BY PLACING AN ORDER THROUGH THE SOVAYA WEBSITE, YOU AGREE TO THESE TERMS OF SALE.
You may not order products through our website unless you are legally capable of entering into a binding contract or are otherwise authorized to do so under applicable law.
1. Applicability
These Terms of Sale apply to purchases of products and Services made through the Sovaya website.
OAK E-Commerce LLC operates the Sovaya brand and may be referred to throughout these Terms as “Sovaya,” “we,” “us,” or “our.”
We may update these Terms from time to time. The version posted on the website at the time of your applicable transaction will govern that transaction, subject to applicable law.
2. Order Acceptance and Cancellation
Your order constitutes an offer to purchase the products or Services identified in your order subject to these Terms.
All orders are subject to our acceptance.
After receiving your order, we may send you an electronic confirmation containing your order number and details of the items purchased.
We reserve the right to reject or cancel an order where permitted by law, including in cases involving suspected fraud, payment issues, pricing errors, inventory problems, unauthorized resale, or violations of these Terms.
If we cancel an order after payment has been collected and no product is supplied, the applicable amount will be refunded.
3. No Medical Advice; Supplement Disclaimer
Information provided through the Sovaya website, advertisements, emails, packaging, social-media content, customer communications, or other materials is provided for general informational and educational purposes only.
Nothing provided by Sovaya is intended to constitute medical advice, diagnosis, treatment, or a substitute for consultation with a qualified healthcare professional.
You should consult an appropriate healthcare professional before beginning any dietary supplement regimen, particularly if you are pregnant, nursing, taking medication, have an existing medical condition, are planning a medical procedure, or have concerns regarding whether a product is appropriate for you.
Statements regarding dietary supplements have not been evaluated by the U.S. Food and Drug Administration unless expressly stated otherwise.
Sovaya products are not intended to diagnose, treat, cure, or prevent any disease.
Individual results may vary.
Testimonials, customer reviews, before-and-after materials, user-generated content, and descriptions of individual experiences represent individual experiences and should not be interpreted as guarantees that you will achieve the same or similar results.
Factors including age, genetics, diet, lifestyle, health status, consistency of use, medications, and other individual characteristics may affect results.
Always review product labels, ingredient lists, warnings, directions, and other information supplied with a product before use.
If you experience an adverse reaction, discontinue use and seek appropriate medical advice.
4. Prices and Payment Terms
All prices displayed on the website are subject to change without notice.
The price charged will generally be the price displayed and applicable at the time your order is submitted, subject to correction of obvious pricing or technical errors.
Applicable taxes, shipping charges, handling fees, duties, or other charges may be added where appropriate and will generally be displayed during checkout.
By submitting payment information, you represent that:
(a) you are authorized to use the payment method;
(b) the information provided is accurate and complete; and
(c) sufficient funds or credit are available to complete the transaction.
We may use third-party payment processors to process transactions.
Where permitted by applicable rules and law, payment providers or card issuers may provide updated card information, such as replacement card numbers or expiration dates, to facilitate continued billing for authorized subscriptions.
We are not responsible for fees independently imposed by your bank, payment provider, or card issuer.
5. SUBSCRIPTIONS AND AUTOMATIC RENEWALS
Certain Sovaya products may be offered through subscription or recurring-purchase programs.
If you select a subscription at checkout, you authorize Sovaya and its payment providers to automatically charge your selected payment method at the frequency disclosed to you when you subscribe.
YOUR SUBSCRIPTION WILL CONTINUE AND AUTOMATICALLY RENEW UNTIL YOU CANCEL IT.
The price, billing frequency, and other material subscription terms will be presented when you enroll.
Unless otherwise disclosed when you subscribe, you must cancel your subscription before your next scheduled billing date to prevent the next recurring charge from being processed.
Cancellation requests submitted after a recurring order has already been processed may apply to the following subscription period rather than the order already processed.
You may be able to cancel, pause, skip, or modify your subscription through the customer subscription portal or by contacting:
Cancellation does not retroactively cancel orders that have already been processed or shipped, except where required by applicable law.
We may modify subscription prices or terms by providing any notice required under applicable law.
We reserve the right to discontinue or refuse renewal of a subscription where permitted by law.
6. SHIPMENTS; DELIVERY; TITLE AND RISK OF LOSS
We will arrange shipment of products to the shipping address supplied during checkout.
Shipping costs and available delivery options will generally be displayed during the ordering process.
Estimated processing, shipping, or delivery times are estimates and not guaranteed delivery dates unless expressly stated otherwise.
Delays may occur because of carriers, customs processing, weather, high order volumes, supply interruptions, incorrect customer information, force majeure events, or circumstances outside our reasonable control.
Where permitted by applicable law, title and risk of loss pass in accordance with the applicable shipping contract and governing law.
Nothing in this provision limits mandatory consumer rights regarding delivery or risk of loss.
Customers are responsible for providing a complete and accurate delivery address.
7. RETURNS AND REFUNDS
Returns and refunds are governed by the Refund Policy displayed on the Sovaya website and any mandatory rights provided by applicable law.
Where a return is required as a condition of a discretionary refund, the applicable product must be returned in accordance with the instructions provided by Sovaya.
Unless otherwise stated in our Refund Policy, refunds approved by us will be issued to the original payment method used for the purchase.
Shipping charges, return-shipping charges, handling fees, and other costs may be non-refundable where permitted by law and as disclosed in the applicable Refund Policy.
We reserve the right, where legally permitted, to reject fraudulent, abusive, or repetitive refund requests or claims that do