Shipping Policy
At Sovaya, operated by OAK E-Commerce LLC, we work hard to process and ship orders as quickly and reliably as possible.
Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
During periods of high demand, promotions, product launches, and holidays, processing times may take up to 5 business days.
Orders are generally processed Monday through Friday, excluding weekends and U.S. holidays.
Shipping and Delivery Timeframes
Once your order has been processed and shipped, delivery times may vary depending on the shipping method selected and the destination.
Estimated delivery times:
- Standard Shipping (US): 3–5 business days after shipment
- Standard Shipping (International): 10–14 business days after shipment
Please note that these delivery timeframes are estimates and are not guaranteed. Delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, customs processing, local postal services, or peak shipping periods.
Free Shipping
Free U.S. shipping is included on all eligible multi-bottle bundles.
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping Notifications and Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow 24–48 hours after shipment for tracking information to become available or update within the carrier's system.
Shipping Delays
While we aim to meet the estimated delivery timelines displayed on our website, delays may occasionally occur.
Sovaya is not responsible for delays caused by shipping carriers, customs authorities, incorrect or incomplete shipping information provided by the customer, weather events, peak shipping periods, or other circumstances outside our reasonable control.
If your shipment appears to be significantly delayed, please contact us at info@sovaya.com so our Customer Support team can assist you.
International Orders
International shipments may be subject to customs inspections, import duties, taxes, tariffs, or other charges imposed by the destination country.
Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, import taxes, or similar charges imposed by local authorities.
Customs clearance procedures may also cause additional delivery delays that are outside Sovaya's control.
Subscription Orders
Subscription orders follow the same general processing and shipping timelines as one-time purchases.
Customers are responsible for managing their subscriptions before the next scheduled renewal.
You may manage, pause, skip, modify, or cancel your subscription through the available customer portal or by contacting us at:
Please make subscription changes before your next scheduled billing date to prevent an unwanted renewal from being processed.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
- Full name
- Street address and house/unit number
- City
- State or province
- Postal/ZIP code
- Country
- Telephone number, where requested
If you notice an error after placing your order, please contact info@sovaya.com as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the shipping carrier.
Orders returned because of an incorrect or incomplete address, unsuccessful delivery, refusal of delivery, or failure to collect the package may be subject to additional shipping or handling charges where permitted by applicable law.
Lost or Missing Packages
If you believe your package has been lost in transit, please contact us at info@sovaya.com with your order number and tracking information.
We may work with the applicable shipping carrier to investigate the shipment.
If tracking indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your building reception or management, and the shipping carrier.
We will review missing-package claims individually based on the available tracking information and circumstances.
Damaged Packages
If your order arrives damaged, please contact us promptly at info@sovaya.com.
Please include your order number and photographs of the package and affected products where reasonably possible so we can investigate the issue.
Verified damaged or defective orders will be handled in accordance with our Refund Policy and applicable consumer-protection laws.
Questions and Support
If you have questions regarding your order, tracking information, or shipment, please contact our Customer Support team:
Sovaya / OAK E-Commerce LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States
Email: info@sovaya.com