Cancellation Policy

By purchasing a subscription product from Sovaya, operated by OAK E-Commerce LLC, you agree to the terms of our Automatic Refill Policy outlined below.

Recurring Charges

When you subscribe to a Sovaya product, you authorize us to automatically charge your selected payment method on a recurring basis according to the subscription frequency selected at checkout.

Recurring charges will continue unless and until you cancel your subscription.

Frequency and Amount

You will be billed every 28 days, 56 days, or 84 days, depending on whether you choose to receive refills:

• Every 28 days
• Every 56 days
• Every 84 days

You will be charged the subscription amount displayed and agreed to during checkout. The total amount may include applicable taxes, shipping fees, or other charges disclosed at checkout.

Please note that promotional discounts applied to your initial order may not apply to subsequent subscription renewal orders unless otherwise stated when you subscribe.

Deadline to Cancel

To avoid being charged for your next shipment, you must cancel your subscription at least 24 hours before your next scheduled billing date.

If a cancellation request is received less than 24 hours before your scheduled billing date, the applicable renewal may already be processing and your cancellation may take effect beginning with the following subscription cycle.

How to Cancel

We've made cancellation simple and hassle-free.

You can cancel your subscription at any time by:

• Logging into your Sovaya customer portal and selecting the option to manage or cancel your subscription; or
• Emailing our Customer Support team at info@sovaya.com.

When contacting Customer Support, please include your full name and order number so we can locate your subscription and process your request as quickly as possible.

There is no cancellation fee.

Subscription Modifications

You may also pause, skip, or modify the frequency of your subscription through your customer portal or by contacting our Customer Support team at info@sovaya.com.

Changes should be made at least 24 hours before your next scheduled billing date to take effect for that billing cycle.

Changes submitted after this deadline may apply to the following subscription cycle.

Subscription Renewal Orders

Once a subscription renewal has been successfully processed, we may begin preparing the order for shipment immediately.

Canceling your subscription after a renewal has already been processed does not automatically cancel that renewal order.

Cancellation will prevent future subscription renewals but will not necessarily cancel an order that has already entered processing or been shipped.

Refunds on Subscription Renewals

Subscription renewal orders that have already been processed and shipped are generally not eligible for cancellation or refund solely because the customer forgot or failed to cancel the subscription before renewal.

If you wish to avoid future charges, please cancel your subscription at least 24 hours before your next scheduled billing date.

Any refund eligibility is subject to our Refund Policy and applicable law.

Nothing in this Cancellation Policy limits any refund, cancellation, or consumer rights that cannot legally be waived.

Failed Payments

If your payment method is declined or otherwise fails when a subscription renewal is due, we or our payment provider may attempt to process the payment again where permitted.

You are responsible for maintaining accurate and current payment information associated with your subscription.

If payment cannot be successfully processed, your subscription or applicable shipment may be delayed, suspended, or canceled.

Changes to Subscription Pricing

Subscription pricing may change from time to time.

Where required by applicable law, we will provide notice before a price change applies to future subscription renewals.

Continued participation in the subscription after an applicable price change takes effect constitutes acceptance of the new price, subject to your right to cancel.

Cancellation Confirmation

After your subscription has been successfully canceled, you should receive confirmation through your customer portal, email, or another applicable method.

If you believe you canceled your subscription but continue to see an active subscription or receive a renewal charge, please contact us promptly at info@sovaya.com.

Contact Us

For questions, cancellations, or changes to your subscription, please contact:

Sovaya / OAK E-Commerce LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Email: info@sovaya.com

We are committed to transparency and giving you control over your Sovaya subscription.